FAQs

At Mad Mahina, we understand that waiting for your order can be exciting. Please allow up to 10 business days for your order to be shipped. Each piece is meticulously handmade and takes time. Please note that all orders are shipped directly from Hawaii.

Returns

We want you to be completely satisfied with your purchase. If for any reason you need to make an exchange, we accept exchanges or store credit within 14 days of receiving your order. To be eligible for an exchange, the item must be in its original condition, unworn and undamaged.

Materials

Our jewelry pieces feature real shells and pearls, which naturally vary in shape, size, and color. This uniqueness adds to the charm and individuality of each piece. We use only the highest quality materials, such as 14k gold or sterling silver, to ensure durability and resistance to tarnish. Rest assured that all our materials are ethically sourced, so you can wear your jewelry with pride.

Care Instructions

While our jewelry is designed to withstand everyday wear, here are some tips to help you keep your jewelry looking its best:

1. Keep your jewelry dry and avoid wearing your jewelry while swimming, showering, or sweating.
2. Avoid harsh substances such as lotions, oils, and sunscreens, as these can dull the shine.
3. When you're not wearing your jewelry, store it in a cool, dry place, preferably in a jewelry box or pouch to prevent scratching and tangling.
4. Gently clean your jewelry with a soft cloth to remove any dirt or oils that may accumulate over time. Avoid using harsh chemicals or abrasive materials.

Repairs

We provide complimentary repairs within one year of your purchase. In the unlikely event that the same item breaks multiple times, we may offer an exchange or replacement.

Questions

We want to hear from you! If you have any questions or comments, please do not hesitate to reach out. Sending an email or filling out our contact form is the fastest way to receive a response. Please allow us 1-3 days to get back to you.