Frequently Asked Questions
Shipping
How long will it take for my order to ship?
Each Mad Mahina piece is handmade with care. Please allow up to 10 business days for your order to be shipped. All items are shipped directly from California.
Returns & Exchanges
What is your return policy?
We accept exchanges or store credit within 14 days of receiving your order.
What are the conditions for an exchange?
Items must be in original condition, unworn, and undamaged to qualify for an exchange.
Materials
What materials do you use?
We use real shells and pearls, which vary naturally in shape, size, and color — making each piece unique.
Are your materials ethically sourced?
Yes, all our materials are ethically sourced so you can wear your jewelry with pride.
What metals do you use?
We use high-quality metals such as 14k gold-fill, chosen for it's durability and tarnish resistance.
Jewelry Care
How do I take care of my jewelry?
While your jewelry is water resistant, in order to keep your pieces looking their best, we recommend:
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Keep jewelry dry and avoid wearing it while swimming, showering, or sweating.
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Avoid contact with lotions, oils, and sunscreens.
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Store jewelry in a cool, dry place, ideally in a pouch or jewelry box.
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Clean gently with a soft cloth — avoid harsh chemicals or abrasive materials.
Repairs
Do you offer repairs?
Yes! We offer complimentary repairs within one year of purchase.
If the same item breaks multiple times, we may offer an exchange or replacement.
Still Have Questions?
We’d love to hear from you! Please reach out via email or our contact form — we typically respond within 1–3 business days.